Shipping Policy
Last updated: 21 October 2026
At Slayna, we're committed to making your shopping experience as simple and convenient as possible. This policy explains how we process and deliver orders placed through our website.
1. Where We Ship
We currently ship to addresses within the United Kingdom.
2. Order Processing
Orders are typically processed within 1 business day, excluding weekends and UK public holidays.
Processing may take longer during busy periods or due to unforeseen circumstances.
Once your order has been dispatched, we'll send you a shipping confirmation email with tracking information where available.
3. Delivery Times
Our estimated delivery time is 5–10 calendar days after dispatch.
Order processing time is additional to the delivery estimate. Delivery times are estimates rather than guaranteed dates.
Delays may occur due to carrier issues, high order volumes, weather conditions or other circumstances outside our reasonable control.
4. Shipping Costs
Standard UK shipping is free on orders placed through our website, unless a specific offer or checkout information clearly states otherwise.
Any additional charges, if applicable, will be displayed before you complete your purchase.
5. Tracking Your Order
Tracking details will be provided after dispatch where available. Please allow time for the tracking information to update.
If tracking has not updated for an extended period or your parcel appears delayed, contact support@slayna.com with your order number.
6. Missing, Delayed, Damaged or Incorrect Orders
If your order has not arrived within the estimated delivery window, contact us at support@slayna.com so we can review the available tracking information and assist you.
If your parcel arrives damaged or you receive an incorrect item, contact us as soon as reasonably possible. Please include your order number and photographs where helpful.
A tracking status marked as “delivered” does not automatically remove your rights. If you have not received your parcel, contact us so we can investigate.
We will address delivery problems in accordance with applicable consumer law.
7. Changes and Cancellations
If you need to change or cancel an order, email support@slayna.com as soon as possible and include your order number.
We will do our best to help if the order has not yet been dispatched. Once fulfilment has begun, changes may no longer be possible.
This does not affect any statutory cancellation rights you may have.
8. Delays Outside Our Control
We aim to meet our estimated delivery times, but delays can occur due to circumstances outside our reasonable control.
If a significant delay affects your order, contact us and we will help you understand the available options.
Nothing in this policy excludes or limits your statutory rights concerning delivery.
9. Contact Us
For shipping enquiries, contact:
Slayna
Email: support@slayna.com