Refund Policy
Last updated: 21 October 2026
Slayna 90-Day Satisfaction Guarantee
At Slayna, we want you to feel confident when shopping with us. Our 90-Day Satisfaction Guarantee gives eligible customers the opportunity to request a refund if they are not satisfied after using Slayna VitalDrops consistently for 90 days, subject to the conditions below.
1. Which Orders Qualify?
The 90-Day Satisfaction Guarantee applies to qualifying purchases made directly through the official Slayna website.
To qualify, you must purchase a full 90-day supply of Slayna VitalDrops. This means:
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One bundle containing a full 90-day supply, as identified on the product page; or
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Three separate one-bottle orders that together make up a full 90-day supply.
A single one-bottle order on its own does not qualify for this additional commercial guarantee.
This guarantee applies only to purchases made directly through the official Slayna website, not purchases from unauthorised resellers.
This commercial guarantee does not limit your statutory consumer rights.
2. How It Works
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Use Slayna VitalDrops consistently every day for the full 90-day period, following the product instructions.
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If you are not satisfied after completing the 90-day period, contact us within 90 days of the delivery date of your most recent qualifying order.
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Email support@slayna.com with the subject line “90-Day Guarantee Request”.
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Include your full name, order number or numbers, and a brief explanation of your request.
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We will review your request and verify your qualifying purchase. We may ask for reasonable additional information if needed.
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Once your eligibility and proof of purchase have been confirmed, we aim to process an approved refund to your original payment method within 1–3 business days. Your bank or payment provider may require additional time to make the funds available.
3. What Is Not Covered by the Commercial Guarantee?
The additional 90-Day Satisfaction Guarantee does not cover:
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A single one-bottle order that does not constitute a full 90-day supply.
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Purchases made outside the official Slayna website.
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Requests submitted outside the guarantee period.
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Requests where proof of purchase cannot reasonably be verified.
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Duplicate or fraudulent claims.
We reserve the right to review suspected misuse of the guarantee fairly and on a case-by-case basis.
4. Statutory Cancellation and Returns
The 90-Day Satisfaction Guarantee is separate from your statutory rights under UK consumer law.
For many online purchases, consumers generally have a 14-day period after receiving goods to notify the seller that they wish to cancel, subject to applicable exceptions. Where the statutory cancellation right applies, you generally have a further 14 days after notifying the seller to return the goods.
For voluntary returns outside statutory cancellation rights, we ask that products be unopened and in their original condition. This voluntary policy does not restrict statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.
Where an exception to the statutory cancellation right may apply to sealed goods for health protection or hygiene reasons, it will only apply where the legal requirements for that exception are met.
Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.
5. Faulty or Incorrect Products
If your order arrives faulty, damaged or incorrect, contact support@slayna.com with your order number and details of the problem.
We will assess the issue and offer an appropriate remedy in accordance with applicable law.
6. Contact Us
For refund requests and questions about the 90-Day Satisfaction Guarantee, contact:
Slayna
Email: support@slayna.com
Please include your order number or numbers so we can assist you.