Privacy Policy

Last updated: 21 October 2026

1. Introduction

Slayna (“we”, “us” or “our”) operates this website and online store, including its content, features, products and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with our Services.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: your name, email address, telephone number, billing address and delivery address.

  • Order information: products purchased, order history, transaction details, returns, exchanges and cancellations.

  • Payment information: payment method and transaction confirmation. Payments are processed through payment providers; we do not necessarily receive or store your full payment card details.

  • Account information: login details and preferences, if you create an account.

  • Communications: information you provide when contacting customer support.

  • Device and usage information: IP address, browser type, device information and interactions with our website.

  • Marketing information: your marketing preferences and, where applicable, information about your interactions with our marketing communications and advertisements.

Please avoid sending unnecessary sensitive personal information when contacting us.

3. How We Collect Your Information

We may collect information:

  • Directly from you when you place an order, complete a form, create an account or contact us.

  • Automatically through our website, cookies and similar technologies, subject to applicable consent requirements.

  • From service providers that help us operate our store, process payments, deliver orders or provide customer support.

  • From analytics or advertising partners where applicable and permitted by law.

4. How We Use Your Information

We may use your information to:

  • Process payments and fulfil orders.

  • Arrange delivery and send order confirmations and tracking updates.

  • Handle returns, refunds, complaints and customer support enquiries.

  • Maintain, secure and improve our website.

  • Detect and prevent fraud or unauthorised activity.

  • Send marketing communications where permitted by law and in accordance with your preferences.

  • Measure advertising and website performance where applicable.

  • Comply with legal obligations and protect our legal rights.

We rely on an appropriate legal basis for each processing activity, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required.

5. Cookies, Meta Pixel and Advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and measure advertising performance.

We use Meta Pixel for advertising measurement and related marketing activities where it is enabled on our store. Depending on its configuration and your consent choices, this technology may allow information about interactions with our website to be shared with Meta to measure advertisements and help deliver relevant advertising.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies. You should be able to reject non-essential tracking as well as accept it, and change your preferences later.

We will not treat a visit to our website or continued browsing as consent where applicable law requires an affirmative choice.

6. How We Share Your Information

We may share information where necessary with:

  • Shopify, which hosts our online store.

  • Payment providers, which process transactions.

  • Shipping and fulfilment providers, which deliver orders.

  • Customer support and website service providers, where used.

  • Meta and relevant advertising partners, where applicable and permitted by law.

  • Professional advisers, regulators or public authorities, where required by law or necessary to protect our rights.

Third parties may process information under their own privacy policies when acting for their own purposes. We encourage you to review those policies where relevant.

7. Shopify

Our store is hosted by Shopify. Information submitted through our store may be processed by Shopify and its service providers, including in countries outside the UK.

For more information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

8. International Data Transfers

Some service providers may process personal information outside the UK or European Economic Area.

Where international transfers are subject to data protection law, we will use an appropriate transfer mechanism or safeguard where required, such as an applicable adequacy decision or approved contractual safeguards.

9. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, complying with legal and accounting obligations, resolving disputes and enforcing agreements.

We use appropriate measures designed to protect personal information. However, no online system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of your personal information.

  • Request restriction of, or object to, certain processing.

  • Request a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact support@slayna.com. We may need to verify your identity before responding.

If you are in the UK, you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in the European Economic Area, you may be able to contact your local data protection authority.

11. Marketing Communications

We may send marketing emails where permitted by law. You can unsubscribe using the link in a marketing email or contact support@slayna.com.

Opting out of marketing will not prevent us from sending essential service messages about purchases, deliveries, refunds or customer support.

12. Children's Privacy

Our website is not intended for children, and we do not knowingly collect children's personal information in circumstances where doing so would be unlawful.

If you believe a child has provided personal information unlawfully, contact us so we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The latest version will be published on this page with its updated date.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Slayna
Email: support@slayna.com